Refund policy

30-Day Money-Back Guarantee

At Nuvary, we stand behind the quality of our products and offer a 30-Day Money-Back Guarantee.

To be eligible for a refund under this guarantee:

• Your request must be submitted within 30 days of the confirmed delivery date.

• You must clearly explain why you are dissatisfied with the product and why it is unsuitable for your intended use.

• The dissatisfaction must be substantial enough that a replacement product would not reasonably resolve the issue.

• Requests based solely on a change of mind, accidental purchase, or no longer wanting the product are not eligible for a refund.

• Refund eligibility is determined by Nuvary after reviewing the circumstances of each request.

Change of Mind Returns

We do not accept returns or refunds for change of mind purchases.

This includes, but is not limited to:

• Ordering the wrong product

• No longer wanting the product

• Purchasing by mistake

• Finding the product elsewhere

• Personal preference changes after purchase

Return Shipping & Restocking Fees

Where a return is approved, Nuvary will provide a return shipping label and instructions for returning the product.

Approved returns may be subject to:

• Return shipping costs

• Restocking fees

These amounts may be deducted from any refund issued.

Any applicable fees will be communicated before the return is authorised.

How to Request a Return or Refund

  1. Email support@nuvary.com within 30 days of delivery.

  2. Include your full name, order number, and a detailed explanation of the issue.

  3. Our support team will review your request and determine whether a replacement, store credit, or refund is appropriate.

  4. If a return is approved, we will provide return instructions and a return shipping label.

  5. Items returned without prior authorisation will not be accepted.

Excessive Refund Requests

To prevent abuse of our refund policy, Nuvary reserves the right to refuse refund requests where a customer demonstrates a pattern of excessive refund activity.

A pattern of excessive refund activity may include requesting more than two refunds within a 12-month period.