Refund policy
60-DAY MONEY-BACK GUARANTEE
At Nuvary, we stand behind the quality of our products and offer a 60-Day Money-Back Guarantee for eligible purchases.
Refund Eligibility
To qualify for a refund under this guarantee:
I. The refund request must be submitted within 60 days of the carrier-confirmed delivery date. The 60-day period begins on the date the carrier confirms delivery.
II. Customers must provide their order number and a clear explanation of their dissatisfaction with the product. Nuvary may request additional information reasonably necessary to evaluate the request.
III. The request must relate to dissatisfaction with the product or its intended use. Requests based solely on a change of mind, accidental purchase, no longer wanting the product, failure to use the product as directed, or circumstances unrelated to the product are not eligible.
IV. Requests submitted after the 60-day period are not eligible under this guarantee, unless otherwise required by applicable law.
V. Customers must contact Nuvary through an official customer support channel to submit a refund request.
VI. Each order is eligible for one refund under this guarantee. A previous refund, replacement, store credit, or other compensation for the same order does not create eligibility for an additional refund.
Important
The Money-Back Guarantee is not an automatic or unconditional refund.
Nuvary reviews each request against the eligibility requirements and information provided before approving a refund.
RETURN AND REFUND POLICY
Nuvary accepts returns for eligible products and circumstances in accordance with the requirements below. The 60-Day Money-Back Guarantee is a separate policy and has its own eligibility requirements.
Return Eligibility
To request a return:
I. The order must be confirmed as delivered. Nuvary cannot process a return while an order is in transit because the shipment remains under the carrier's handling and delivery process.
II. Customers must contact Nuvary through an official customer support channel and provide their order number and reason for the return.
III. Return authorization must be obtained from Nuvary before sending any product back.
IV. The product must meet the applicable return-condition requirements below.
Change of Mind Returns
Nuvary does not accept returns or refunds based solely on a change of mind, subject to applicable law.
This includes, but is not limited to:
I. Ordering the wrong product
II. Ordering the wrong quantity
III. No longer wanting the product
IV. Purchasing by mistake
V. Finding the product elsewhere
VI. Deciding that the product is no longer needed
VII. Personal preference changes after purchase
VIII. Failing to use the product
This policy does not limit the review of products that are defective, damaged, incorrect, unsafe, or materially different from what was ordered. Such cases will be handled under the applicable Nuvary policy and applicable consumer-protection requirements.
Supplement-Specific Return Conditions
Nuvary products are dietary supplements intended for personal consumption.
To protect product quality, safety, and integrity:
I. Products must generally be unopened and unused to qualify for a voluntary return, unless otherwise authorized by Nuvary or required by applicable law.
II. Products should be returned in their original packaging with the original safety seal intact.
III. Opened, used, altered, or damaged products may not qualify for a voluntary return because they may no longer be suitable for resale or redistribution.
IV. These conditions do not limit a customer's rights regarding a defective, damaged, incorrect, unsafe, or materially non-conforming product.
Return Shipping & Restocking Fees
Because Nuvary products are dietary supplements intended for personal consumption, returned products require additional handling and quality-control review. Opened or used supplements may not be suitable for resale due to product-safety and product-integrity considerations.
For approved voluntary returns that are not caused by a Nuvary error:
$4.99 Return Shipping Fee:
Deducted from the refund to cover the return shipping label and associated return processing.
20% Restocking Fee:
Deducted from the returned product's purchase price to cover handling, inspection, quality-control review, processing, and inventory management associated with returned supplements.
These fees do not apply when the return is required because Nuvary sent the wrong product or quantity, or the product arrived damaged, defective, unsafe, or materially different from what was ordered, subject to applicable law.
Any applicable fees will be disclosed before the return is authorized and deducted from the eligible refund.
Return Process
I. Contact Nuvary after delivery with your order number and reason for the return.
II. Wait for return authorization and instructions before sending the product back.
III. Return the product as instructed and within the timeframe provided by Nuvary.
IV. Once received, the returned product may be reviewed to confirm that it meets the applicable return requirements.
V. If the return qualifies for a refund, applicable fees will be deducted, and the remaining approved refund will be issued to the original payment method.
Products returned without prior authorization do not automatically qualify for a refund and may not be processed if they do not meet the applicable return requirements.
Excessive Refund Requests
To prevent abuse of our refund policy, Nuvary may review excessive, repeated, or potentially abusive refund activity.
This may include:
I. Repeated refund requests across multiple orders
II. Multiple refund requests for the same order or transaction
III. Attempts to obtain multiple refunds, replacements, or other compensation for the same purchase
Each case will be reviewed based on the customer's order history and the applicable refund requirements. A previous refund does not automatically establish eligibility for another refund.
ORDER CANCELLATION POLICY
Nuvary products are dietary supplements intended for personal consumption. Once an order is confirmed, it immediately enters processing for fulfillment and cannot be cancelled.
Customers are responsible for reviewing all order details before completing checkout:
I. Product selection and quantity
II. Shipping address
III. Billing information
IV. Contact information
Once an order has been dispatched, Nuvary cannot cancel, intercept, recall, redirect, or otherwise interfere with the shipment while it is in transit, as the package is under the carrier's handling and delivery process.
I. Cancellation requests after order confirmation cannot be accepted.
II. Order changes after confirmation cannot be guaranteed or accommodated.
III. If incorrect or incomplete customer-provided information causes a delivery issue, the customer may be responsible for applicable additional shipping, return, or reshipment costs, where permitted by applicable law.
IV. If Nuvary made an error with the order, the customer may contact us for an appropriate resolution.