Shipping policy
I. Shipping and Order Processing
Nuvary provides free standard shipping on eligible orders.
Orders may be fulfilled from available Nuvary warehouses in the United States or Europe, depending on inventory, destination, and fulfillment availability. Shipping carriers may include FEDEX, USPS, DHL, DPD, or another available carrier selected for the destination.
Once an order is confirmed, it immediately enters our fulfillment process and cannot be cancelled or guaranteed to be changed, as stated in our Order Cancellation Policy. Orders generally require 1–3 business days for processing before shipment.
Free shipping refers to the applicable standard shipping service. Customs duties, taxes, import charges, or other destination-specific fees are not included in free shipping and may be charged separately by the destination country or its authorities.
II. International Shipping
Nuvary offers international shipping to 200+ countries and territories, subject to destination availability, carrier service, customs requirements, and applicable laws or shipping restrictions.
Shipping availability may vary by destination. If we are unable to ship an order to the address or destination provided, Nuvary may contact the customer regarding the available options.
By placing an order, the customer is responsible for providing a complete and accurate shipping address and contact information and for complying with applicable import requirements in the destination country.
III. Shipping Times
Shipping times vary depending on the destination, carrier, customs processing, and other circumstances affecting transportation.
|
Location |
Estimated Shipping Time |
|
United States |
7-15 Business days |
|
Canada, Europe |
8-16 Business days |
|
Australia, New Zealand |
12-14 Business days |
|
Central & South America |
8-14 Business days |
|
Asia |
8-12 Business days |
|
Africa |
8-14 Business days |
The above are estimated transit times and are not guaranteed delivery dates.
The estimated transit period begins after the order has been processed and shipped. It does not include the 1–3 business day processing period.
Delivery may take longer due to customs or clearance procedures, carrier delays, weather, incorrect or incomplete address information, transportation disruptions, or other circumstances outside Nuvary's reasonable control.
Accordingly, an order exceeding the estimated transit time does not by itself establish that the package was lost or that Nuvary failed to fulfill the order. Nuvary will review delayed shipments based on the available carrier and tracking information.
IV. Tracking Information
When tracking is available for the selected shipping service, the customer will receive tracking information after the order has been shipped.
Tracking availability and tracking detail depend on the carrier and shipping service used. Some services may provide limited tracking information, while tracking events may take time to appear or update.
A tracking number showing limited information, delayed scans, or no recent movement does not automatically mean that a package has been lost. Nuvary may rely on carrier records and available tracking information when reviewing delivery inquiries.
V. Tracking shows “No Information Available”
After shipment, tracking information may take 1–5 business days to appear or update in the carrier's system.
If tracking information remains unavailable more than 5 business days after the order was shipped, customers should contact Nuvary Support with their order number so we can review the shipment.
Customers should not assume that an order has not shipped solely because the tracking page has not yet updated.
VI. Delivery, Lost, or Missing Packages
Customers are responsible for providing a complete and accurate shipping address at checkout.
Nuvary is not responsible for delivery problems caused by an incorrect, incomplete, or invalid customer-provided address, including applicable additional shipping, return, or reshipment costs, where permitted by applicable law.
If the carrier's tracking information confirms that a package was delivered to the address provided at checkout, the order may be treated as delivered for purposes of Nuvary's order and refund review, subject to the circumstances of the individual case and applicable consumer rights.
If a customer reports that a package marked as delivered was not received, Nuvary may review the available tracking records, delivery information, carrier records, and other relevant information before determining the appropriate resolution.
If Nuvary made an error in processing, addressing, or fulfilling an order, Nuvary will take responsibility for the affected order and work with the customer toward an appropriate resolution.
VII. Customs, Duties and Import Charges
International orders may be subject to customs duties, taxes, import fees, brokerage charges, or other charges imposed by the destination country.
These charges are determined by the applicable destination authorities or carrier and may vary depending on the country, order, product, and applicable regulations.
Where such charges apply, the customer may be responsible for paying them. Nuvary does not control the amount, timing, or assessment of customs-related charges.
Customs or clearance delays are also outside Nuvary's control and are excluded from the estimated shipping times stated above.
VIII. Split or Separate Shipments
For logistical and fulfillment reasons, multiple items from the same order may be shipped separately and may arrive at different times.
Receiving one package before another does not necessarily mean that an item is missing or that the remaining items were not shipped.
Where separate tracking numbers are available, customers may receive separate tracking information for each shipment.
IX. Shipping and Refund Policy Connection
Shipping issues are reviewed together with the applicable provisions of Nuvary's Order Cancellation Policy and Returns & Refunds Policy.
Because Nuvary cannot cancel, intercept, recall, redirect, or otherwise interfere with a shipment once it is under the carrier's handling, return requests are generally considered only after the order has been confirmed as delivered, subject to applicable law and the specific circumstances of the order.
The 60-Day Money-Back Guarantee is separate from the physical Return Policy. Where an order qualifies for the 60-Day Money-Back Guarantee, the applicable guarantee terms and eligibility requirements will apply. The guarantee period begins on the carrier-confirmed delivery date.
Shipping delays, customs delays, or tracking issues do not automatically create an entitlement to a refund. Each request is reviewed according to the applicable Nuvary policy, order records, carrier information, and applicable law.
X. Customer Responsibility
Customers should carefully review their shipping address, billing information, product selection, quantity, and contact information before completing checkout.
Once an order is confirmed, changes or cancellations cannot be guaranteed. If incorrect customer-provided information results in a delivery problem, the customer may be responsible for applicable additional shipping, return, or reshipment costs, where permitted by law.
Customers are also responsible for monitoring tracking information when provided and promptly contacting Nuvary if they identify a significant delivery issue.
XI. Policy Limitations
Nuvary makes reasonable efforts to fulfill and deliver orders within the estimated timeframes stated above. However, shipping estimates are not guaranteed delivery dates, and Nuvary cannot control carrier operations, customs authorities, weather events, transportation disruptions, or other circumstances outside our reasonable control.